Shipping & Returns

1) General Information
Technical and Sales personnel are available from 9.00am to 5.30pm Monday through Friday. AVO Turboworld is closed for most Public Holidays.

For Technical Assistance:
Prior to contacting us for technical assistance, take plenty of time to record as much information about the problem as you can, as this will help our Technical staff with giving you the best possible service and a speedy solution to your query. Technical Assistance and advice is available through a variety of sources:
(Please note that it is our aim to answer Email questions in less than 24 Hours)

2) Payment
AVO Turboworld accepts the following methods of Payment:
Visa Card, MasterCard, American Express, or Paypal.
For large overseas shipments, we only take bank to bank telegraphic transfers, and will require 1-2 weeks to process.

3) Prices
All prices are subject to change without prior notice. All prices exclude freight and insurance charges.

4) Ordering
Orders placed through AVO Turboworld for shipments will be shipped via Australian Post by default. You can request other shipping methods, and we will provide a shipping quote if it's available.
Orders submitted for overseas delivery are shipped as per client instructions. Competitive rates by DHL, TNT, Sea and economy air freight is available on request. AVO Turboworld will not insure shipments unless requested in writing. The customer assumes all responsibility for freight charges. All orders will not be released for shipping under any circumstances, until such time as payment is received in full. During the normal course of business products may be available only in limited quantities, or may become unavailable, due to situations AVO Turboworld has no control over. Accordingly we cannot always guarantee the timely availability of the product. In the event of this happening, the AVO sales and dispatch team apologies for any inconvenience caused.

4) Shipping
All parts become the responsibility of the customer on removal or dispatch from AVO Turboworld or Authorised agent. This includes problems with shipping that are beyond the control of AVO Turboworld Japan or Authorised agent.

5) Return of Goods
All goods returned will be subject to a 15% restocking fee, with the exception of faulty parts accepted for warranty. For a full description of AVO Turboworld's warranty policy refer to our Warranty policy statement. Only un-used, un-damaged and complete parts will be accepted for return, with the exception of special order or custom made parts. These items will not be accepted for return. Any claim for return must be done within 14 days of purchase. No parts will be accepted for return after this date. Any returns will not be accepted for credit unless accompanied by a sales invoice.

6) High Performance Parts
Any high performance part produced by or sold by AVO Turboworld or authorised agent may not be proven emissions legal and are as such for off-road use only. In such cases where AVO Turboworld or Authorised agent supplies high performance parts for customer fitting, the purchaser assumes all responsibility for installation or these parts; any and all of the potential risks involved, and accepts full risk from their usage. Certification by an Engineer / EPA / CARB approval for a vehicle fitted with such high performance parts may be required to satisfy local road laws. The purchaser of such high performance parts shall be responsible for any such Engineers / EPA / CARB certification at their expense. AVO Turboworld or Authorised agent cannot be held responsible for incidental and consequential damages, property damage, or personal injury damage in excess of that permitted by Law.

7) Replacement Performance parts
It is AVO Turboworld policy that it does not sell AVO Manufactured Turbocharger / Turbosystem parts as individual items. AVO Turboworld will only sell complete Turbocharger or Turbosystem assemblies to ensure both the quality of the finished item and its design integrity. AVO Turboworld policy towards only selling the complete assembly does not mean that any owner of genuine AVO Turboworld Turbochargers or Turbosystem’s will ever be refused the sale of individual replacement parts. AVO Turboworld requires that the purchaser provides some form of proof of ownership in order to qualify for the sale of replacement parts. This can be in the form of either a purchase receipt or the return of the original piece requiring replacement to either AVO Turboworld or an Authorised agent at the owner’s expense.

8) Property and Payment of Parts
(a) Property in any parts supplied by AVO Turboworld or by Authorised agent shall not pass until such time as payment has been made, provided that full risk in the parts shall pass from the purchaser and the purchaser shall carry the loss arising from the damage caused by AVO Turboworld parts, however it should be caused, from the express time that possession passed from AVO Turboworld or Authorised agent.
(b) The purchaser shall hold the parts as bailer and keep the keep the parts separate from the parts within control of the purchaser and not owned by AVO Turboworld or Authorised agent. They should also be properly stored, protected and insured.
(c) Without abrogating from any of the above, the purchaser has the right to resell the parts in the ordinary course of business, provided that such sales shall not give rise to obligation to AVO Turboworld or Authorised agent, or detract in any way from the fiduciary duty.
(d) In the event of non-payment as provided for in the contract of sale, or if an application for the winding up of the purchaser is made, placing into liquidation or official management or an agent in possessions appointed(or some other form of insolvency administration is commenced) prior to full payment of supplied, AVO Turboworld, or Authorised agent is irrevocably authorised to enter the purchasers premises and remove any parts (including those from an engine or vehicle to which they may be installed or fitted) which are owned by AVO Turboworld or Authorised agent. The purchaser shall be liable for all costs incurred by AVO Turboworld or Authorised agent in exercising this right of retrieval, including all legal costs on a client solicitor basis. AVO Turboworld or Authorised agent shall not be liable for any loss or damage caused by the company exercising this right of retrieval. Further, on the happening of any event described in this clause (d) the right of the purchaser to resell the parts as provided for in clause (c) is terminated and the purchaser is required forthwith to return the parts

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